Privacy Policy

Last updated: September 4, 2026

Privacy policy

Dreamlinkstore.com is operated by FTA TRONIX INC., 1807 Carling Avenue, Ottawa, Ontario K2A 1E4, Canada. This policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect:

  • Contact and account information, such as your name, email address, telephone number, account login and communication preferences.
  • Order and transaction information, such as products ordered, billing and shipping addresses, payment status, refunds and purchase history. Payment-card information is processed by Shopify and applicable payment providers; we do not receive or store your complete card number.
  • Customer-service information, including messages, telephone or chat communications, product model, serial number and troubleshooting information.
  • Device and website-use information, such as IP address, browser, device type, approximate location, pages viewed, referring website, cookies and similar technologies.
  • Marketing information, including whether you agreed to receive promotional email or other communications and how you interact with them.

How we use information

We use personal information to:

  • process payments, fulfill orders, arrange delivery and provide order updates;
  • operate customer accounts and provide customer service, returns, warranty and technical support;
  • prevent fraud, abuse, security incidents and prohibited transactions;
  • maintain, troubleshoot and improve our store, products, advertising and customer experience;
  • send marketing communications where permitted and manage your preferences;
  • comply with tax, accounting, legal, regulatory and record-keeping obligations; and
  • establish, exercise or defend legal claims.

Consent and marketing choices

We seek consent where required. You may unsubscribe from marketing email by using the unsubscribe link in a message or by contacting us. Withdrawing consent does not affect information that we must retain or use for an order, legal obligation, fraud prevention or another permitted purpose.

When we disclose information

We may provide personal information to service providers only as reasonably necessary for the services they perform. These may include:

  • Shopify and payment processors that operate the store and checkout;
  • shipping, fulfillment and tracking providers, including services used through eShipper and ShipStation;
  • communications and customer-support providers, such as Formilla, Chaty and Shopify Messaging;
  • review, product-question and FAQ providers, including Loox and related customer-support tools;
  • product-feed, advertising and analytics providers, including Simprosys and advertising platforms that we use;
  • location and country-routing tools, including GeoIP services;
  • professional advisers, insurers, auditors and information-technology providers; and
  • government, regulatory, law-enforcement or other parties when disclosure is required or permitted by law.

We may also disclose information in connection with a business transaction such as a merger, financing, sale or reorganization, subject to appropriate safeguards and applicable law. We disclose personal information only as described in this policy or as otherwise permitted or required by law.

Processing outside Canada

Shopify and some service providers may process information in Canada, the United States or other countries. Information processed outside your province or country may be subject to the laws and lawful-access requirements of that jurisdiction.

Cookies and similar technologies

Our store and service providers use cookies and similar technologies to keep the site functioning, remember preferences, measure performance, prevent fraud, understand website use and, where permitted, support advertising. Browser settings can block some cookies, but doing so may prevent parts of the store from working correctly.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, fraud prevention and legal, tax and accounting requirements. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No online service or transmission method can be guaranteed completely secure.

Access and correction

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent for optional uses or raise a privacy concern. We may need to verify your identity before responding. Some legal exceptions may apply.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without appropriate authorization.

Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will be posted on this page with its effective date.

Privacy contact

Privacy Officer
FTA TRONIX INC.
1807 Carling Avenue
Ottawa, Ontario K2A 1E4
Canada
Email: sales@ftatronix.com
Phone: 613-400-4588